Reference

How stk88 Handles Your Personal Data

When you open an account with us, you share personal details and payment information — including records tied to DANA, OVO, and GoPay transactions.

Account data protectionDANA, OVO, GoPay transaction recordsCookie and device dataYour right to access or delete dataIndonesia-region policy scope

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Browse Our Data Handling and Security Practices

We apply layered security across your account — from the moment you log in to the moment a GoPay withdrawal clears. SSL encryption covers all data in transit. Access to your stored account data is restricted to staff with a verified operational need. Here is how each core area works in practice.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If a new device tries to access your account, an alert is sent before access is granted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on your device. You can manage cookie preferences in your browser settings.

Data Retention

Active account data is retained while your account is open. After closure, we keep only what applicable Indonesian law requires us to hold — nothing more.

Payment Data Handling

DANA, OVO, and GoPay transaction references are stored for reconciliation and fraud checks. We share only the minimum required data with each payment processor to complete your request.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

If you want to access, correct, or remove personal data we hold, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through the in-app help widget on mobile. We aim to acknowledge your request within two business days and resolve it within the timeframe required by applicable local regulation.

Team online

Live Chat Support

Open the chat widget from your account dashboard to submit a data access or deletion request. Our team reviews each request and responds with confirmation.

Email Privacy Request

Send your request to the email address shown in your account settings under Contact Us. Include your registered email and the specific data action you need.

In-App Help Widget

On mobile, tap the help icon inside the stk88 app to open a direct support thread. Privacy-related threads are flagged and routed to our data handling team.

Explore What Information We Actually Hold

stk88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the details you provide when registering — name, email address, date of birth, and account credentials. When you deposit or withdraw using DANA, OVO, or GoPay, we record the transaction reference, wallet identifier, and amount for fraud prevention and reconciliation. Device data — your

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browser type, IP address, and session timestamps — is logged automatically each time you access the lobby. If you contact our support team, we retain chat transcripts and any documents you submit for identity checks. We do not sell your personal data to third-party marketing networks.
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Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what is needed to complete your transaction. Where local law requires us to report certain activity to Indonesian authorities, we comply within the scope of applicable regulation. You may request a full
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copy of the data we hold on your account at any time by contacting our support channel. Retention periods vary: account data is kept for the duration of your active account plus any mandatory post-closure period required by applicable local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Open Answers to Your Privacy Policy Questions

These are the questions we hear most from account holders in Indonesia about how their data is handled, stored, and what rights they can act on today.

We collect your name, email address, date of birth, and account credentials. If you verify your identity, we also hold the documents you submit during that process.

Yes. We record wallet identifiers and transaction references for fraud prevention and account reconciliation. This data is not shared with advertising networks.

Contact support via live chat or the email address in your account settings. Include your registered email. We will confirm receipt and respond within the regulatory timeframe.

You can request deletion. We will remove data we are not legally required to retain. Some records — such as transaction logs — may need to be kept under applicable Indonesian law.

We use session and analytics cookies. Session cookies keep your lobby active; analytics cookies help us improve page load on mobile. You can adjust both in your browser settings.

We share data only with payment processors like DANA, OVO, and GoPay — strictly what is needed to complete your transaction. We do not sell data to marketers or advertisers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoStk88 Glossary

How stk88 Handles Your Personal Data

Browse Our Data Handling and Security Practices

Account Security

Cookie Use

Data Retention

Payment Data Handling

Reach Us About Your Privacy Requests

Live Chat Support

Email Privacy Request

In-App Help Widget

Open Answers to Your Privacy Policy Questions

01 What personal data does stk88 collect when I register?

02 Are my DANA, OVO, or GoPay transaction details stored?

03 How do I request a copy of the data stk88 holds on me?

04 Can I ask stk88 to delete my personal data?

05 Does stk88 use cookies, and can I control them?

06 Does stk88 share my data with third parties?

Privacy Policy

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